• Full payment is taken at the time of booking.

  • In order to cancel or rearrange a booking, a minimum of 24 hours notice is required.

  • If you try to cancel with less than 24 hours notice, you will not receive a refund or be able to transfer your booking to an alternative slot.

  • If you simply fail to show for an appointment after having received the automated email, you will not be offered a refund. 

  • If you paid the full amount and cancel with more than 24 hours notice, you will be refunded but will be required to pay a £10 administration fee.

  • We hold no responsibility or liability for our third party delivery performance outside of our agreed service level agreement. Any successful Liability claim will be no greater than the sum paid for the test purchased.